DISCOVER PROJECT
ISQ
New Space
Dual-Platform Ecosystem for Climate Risk Analysis & Client Asset Visualization
JULY 2025
— As climate volatility directly impacts real estate valuations and asset security, property investors require high-precision atmospheric intelligence before committing capital. Commissioned to bridge the gap between complex meteorological hazard data and investment risk management, New Space transforms raw weather event studies into actionable location strategy, helping investors determine where to buy and how to structure robust warranty and coverage models.
SERVICES
UX RESEARCH, UI DESIGN, SERVICE BLUEPRINTING, BENCHMARKING, USER TESTING, PROTOTYPING
Project Overview
New Space is more than just a climate dashboard; it is an essential risk-intelligence platform designed to align meteorological event history with real estate acquisition strategy—a solution born from the need to turn complex environmental risk into investment security.
More than just a historical weather archive, New Space signifies the link between climate science and property investment. The platform was conceived as a definitive tool for real estate decision-makers, designed to simplify localized atmospheric risk and event frequency into one seamless experience. Our mission is to connect deep meteorological studies with confident portfolio expansion.
At New Space, the challenge lay in translating technical climate models into financial and operational clarity. I acted as the bridge between legacy data sets and an intuitive investor workspace, aiming to strip away complexity and decision friction. The result is a platform that shifts climate data from an abstract concern into a high-value asset for evaluating land viability and defining precise warranty terms.
Approach
User interviews data
A three-stage benchmark study was executed to establish the structural foundation. Stage one explored market interfaces using the GISS typology to define the ITR platform requirements. Stages two and three analyzed open-access client-facing tools to identify industry standards, successfully overcoming closed-access market constraints through detailed site audits and UI breakdown.
To understand internal analytical workflows, semi-structured interviews were conducted with 5 ISQ technicians—the core end users of the ITR interface. This research revealed critical operational requirements: technicians prioritized platform customization, direct control over study parameters, and the ability to conduct environmental research and generate documentation within a single unified workspace.
Process
Synthesizing research data into structured user personas and user journeys uncovered key innovation opportunities—specifically around asset search mechanisms, navigation structures, and automated features for climate risk documentation. User flows were designed and iteratively refined to eliminate functional errors and build operational coherence across all user paths.
Using Service Blueprint methodology, the structural link between internal analytical tasks and external client interactions was mapped. This blueprint led to key updates in user flow logic and introduced a real-time progress bar feature, allowing clients to track technician progress as climate risk evaluations are completed.
The design strategy for New Space centered on dual-interface optimization—delivering a streamlined, high-focus analytical tool for internal researchers and a visual, engaging dashboard for client decision-makers. By establishing a clear service blueprint between internal technical workflows and client-facing visualizations, the platform transforms complex climate hazard data into an intuitive, connected digital ecosystem.
Final Design
The final Minimum Viable Product (MVP) establishes distinct visual languages tailored to each user group. The ITR platform features a clean, functional interface optimized for deep environmental analysis and documentation without cognitive distraction. Conversely, the Client platform employs a refined, commercial UI designed to drive engagement through intuitive pre-mitigation dashboards.
A comprehensive UI Kit was developed to formalize the typography, color palette, and visual components across both environments. The wireframes and final prototypes materialize the user flows into cohesive screens, providing clear navigation cues and structured data displays suited to both technical analysis and commercial risk overview.
Product Images
"Eliana’s visual prototypes and usability testing bridged the gap between our tech and strategy teams, giving us complete clarity on the project’s true scope" — André Carvalho, ITR Team Lead, New Space Project
Achievements
"The strategic insights and user flows directly shaped UDN’s business approach for New Space. Bridging the gap between specialised environmental research and client asset visualisation gave us a clear, validated framework for our commercial rollout."
—UDN (Business Development Unit), ISQ
The project achieved critical validation through rigorous usability testing across both platforms. A total of 21 participants were recruited to test and validate the user flows prior to MVP development: 10 technicians participated in in-person testing using low-fidelity sketches for the ITR platform, while 11 target users completed online prototype testing in Figma for the Client platform
Data gathered from the testing sessions identified specific navigation friction points, button positioning errors, and naming mismatches within the user flows. Resolving these issues prior to high-fidelity prototyping ensured that the final MVP directly reflects real user behaviors, setting up clear parameters for future iterative testing on the visual design system.
TECHNICIANS
TARGET USERS
